Here at work, 100% of the 3 notebook hard drive failures we’ve had over the last year are Toshiba drives.   This doesn’t mean they are poorly made, may just mean they are very, very poplular drives for notebook OEMs.

One was replaced under warranty with no issues.

One was out of warranty and I replaced it with a spare we had laying around.

The third I applied for and received an Warranty RMA on 7/23/2008.  I shipped it back a day or two later.

Its been a while, and we haven’t received the replacement unit, so I decided to check on the shipment, and make sure they at least recieved the unit before I called them for a status update / tracking number.  Sure enough, UPS has it showing that they received it on the 7/31/2008.

I gave the RMA hotline a call, and was quickly greeted by a customer service rep.  I gave him the RMA number, he confirmed that they received the unit, but informed me that they didn’t have any replacements in stock, but they were expecting a shipment from Japan next week.

8 weeks seems like a pretty long time to wait for a warranty replacement, don’t you think?